Find answers to common questions, browse guides, or contact our team for personalised support.
Guides and documentation for all platform features
How to create your first project
A step-by-step guide to submitting a project for seismic certification.
Understanding building classes (Class 2–9)
How to determine the correct building class for your project under the NCC.
What documents do I need to upload?
A checklist of required documents for a complete AS 1170.4 submission.
How to find and assign a certifier
Using the certifier marketplace to find an accredited professional.
What does the AS 1170.4 checklist cover?
An overview of the 16-item compliance checklist used by certifiers.
Understanding project status stages
Draft → Submitted → Under Review → Certified (or Declined).
How to respond to a certifier query
Using the query reply feature to provide additional information.
Downloading your compliance certificate
Where to find and download your PDF certificate after certification.
How to update your profile
Editing your name, company, licence details, and contact information.
Certifier subscription plans
Monthly vs annual plans, pricing, and what is included.
How to cancel your subscription
Cancelling via the billing portal and what happens to your data.
Verifying a certificate number
Using the public verification page to confirm a certificate's authenticity.
Official Australian standards and regulatory bodies
Quick answers to frequently asked questions
Can't find what you're looking for? Our team responds within 1 business day.
Monday – Friday
9:00 AM – 5:00 PM AEST
Excluding Australian public holidays
All systems operational
Platform · Database · Certificates